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- SailfishOS (https://talk.maemo.org/forumdisplay.php?f=52)

- - Jolla phone telephony stopped working (https://talk.maemo.org/showthread.php?t=96300)

Feathers McGraw

2015-12-30 20:42

Jolla phone telephony stopped working

Hi guys,

I also posted this on TJC, please forgive me if you use both sites. I have a feeling I'm more likely to get a technical answer over here.

Anyway, my Jolla phone has suddenly stopped connecting to the mobile network (no 2g/3g/4g). Wifi and Bluetooth are fine.

Here's what I get from the journal:

Code:

nemo ~ $ sudo systemctl restart ofono

nemo ~ $ sudo systemctl status ofono -l

ofono.service - Telephony service

   Loaded: loaded (/lib/systemd/system/ofono.service; disabled)

   Active: active (running) since Wed 2015-12-30 20:28:31 GMT; 35s ago

 Main PID: 4594 (ofonod)

   CGroup: /system.slice/ofono.service

           └─4594 /usr/sbin/ofonod -n --nobacktrace --noplugin=he910,dun_gw_bluez5,hfp_bluez5,hfp_ag_bluez5,cdma_provision,bluez5,isimodem,n900,u8500,qmimodem,gobi,cdmamodem,isiusb,nwmodem,ztemodem,iceramodem,huaweimodem,calypsomodem,swmodem,mbmmodem,hsomodem,ifxmodem,stemodem,dunmodem,hfpmodem,speedupmodem,phonesim,telitmodem



Dec 30 20:28:32 Jolla ofonod[4594]: ril_set_online: RIL_REQUEST_RADIO_POWER 1

Dec 30 20:28:32 Jolla ofonod[4594]: data reg status probed 2

Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read waiting messages numbers from SIM

Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read mailbox identifies from SIM

Dec 30 20:28:34 Jolla ofonod[4594]: Requested file structure differs from SIM: 6fb7

Dec 30 20:28:34 Jolla ofonod[4594]: voice registration changes 3 (-1)

Dec 30 20:28:34 Jolla ofonod[4594]: nw select automatic

Dec 30 20:28:39 Jolla ofonod[4594]: export_entries_one_storage_cb with ME failed

Dec 30 20:28:42 Jolla ofonod[4594]: data reg changes 0 (2), attached 0

Dec 30 20:28:42 Jolla ofonod[4594]: voice registration changes 2 (3)

Has anyone seen anything like this before? Is my SIM broken, or could this be a software problem?

nieldk

2015-12-30 22:10

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by Feathers McGraw (Post 1492989)

Code:

nemo ~ $ sudo systemctl restart ofono

nemo ~ $ sudo systemctl status ofono -l

ofono.service - Telephony service

   Loaded: loaded (/lib/systemd/system/ofono.service; disabled)

   Active: active (running) since Wed 2015-12-30 20:28:31 GMT; 35s ago

 Main PID: 4594 (ofonod)

   CGroup: /system.slice/ofono.service

           └─4594 /usr/sbin/ofonod -n --nobacktrace --noplugin=he910,dun_gw_bluez5,hfp_bluez5,hfp_ag_bluez5,cdma_provision,bluez5,isimodem,n900,u8500,qmimodem,gobi,cdmamodem,isiusb,nwmodem,ztemodem,iceramodem,huaweimodem,calypsomodem,swmodem,mbmmodem,hsomodem,ifxmodem,stemodem,dunmodem,hfpmodem,speedupmodem,phonesim,telitmodem



Dec 30 20:28:32 Jolla ofonod[4594]: ril_set_online: RIL_REQUEST_RADIO_POWER 1

Dec 30 20:28:32 Jolla ofonod[4594]: data reg status probed 2

Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read waiting messages numbers from SIM

Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read mailbox identifies from SIM

Dec 30 20:28:34 Jolla ofonod[4594]: Requested file structure differs from SIM: 6fb7

Dec 30 20:28:34 Jolla ofonod[4594]: voice registration changes 3 (-1)

Dec 30 20:28:34 Jolla ofonod[4594]: nw select automatic

Dec 30 20:28:39 Jolla ofonod[4594]: export_entries_one_storage_cb with ME failed

Dec 30 20:28:42 Jolla ofonod[4594]: data reg changes 0 (2), attached 0

Dec 30 20:28:42 Jolla ofonod[4594]: voice registration changes 2 (3)

Has anyone seen anything like this before? Is my SIM broken, or could this be a software problem?

Did you try another SIM card?
Seems there is a problems reading the SIM.
Obviously, could also be bad SIM contacts on device. Try cleansing them.

Feathers McGraw

2015-12-30 22:24

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by nieldk (Post 1493001)

Did you try another SIM card?
Seems there is a problems reading the SIM.
Obviously, could also be bad SIM contacts on device. Try cleansing them.

Thanks, I don't have another SIM to test with but I can probably get one. I'll have a play and see what happens.

pichlo

2015-12-30 22:58

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by nieldk (Post 1493001)

Obviously, could also be bad SIM contacts on device.

That would have been my first guess. Reports of bad SIM contacts started flooding the forums while the first Jolla phones were still wet from the factory.

Dave999

2015-12-30 23:02

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by Feathers McGraw (Post 1493003)

Thanks, I don't have another SIM to test with but I can probably get one. I'll have a play and see what happens.

You have another phone? I doubt it's the simcard.

Just put some paper ontop for more force and you are good to go ;)

Feathers McGraw

2015-12-31 00:12

Re: Jolla phone telephony stopped working

Thanks guys

Quote:

Originally Posted by Dave999 (Post 1493008)

You have another phone? I doubt it's the simcard.

Well I have an n900, but the SIM slot is a different size and I don't think I still have the part I popped this bit out of.

Quote:

Just put some paper ontop for more force and you are good to go ;)

I just tried that, unfortunately it didn't work for me :(

Stskeeps

2015-12-31 07:56

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by Feathers McGraw (Post 1492989)

Code:

nemo ~ $ sudo systemctl restart ofono

nemo ~ $ sudo systemctl status ofono -l

ofono.service - Telephony service

   Loaded: loaded (/lib/systemd/system/ofono.service; disabled)

   Active: active (running) since Wed 2015-12-30 20:28:31 GMT; 35s ago

 Main PID: 4594 (ofonod)

   CGroup: /system.slice/ofono.service

           └─4594 /usr/sbin/ofonod -n --nobacktrace --noplugin=he910,dun_gw_bluez5,hfp_bluez5,hfp_ag_bluez5,cdma_provision,bluez5,isimodem,n900,u8500,qmimodem,gobi,cdmamodem,isiusb,nwmodem,ztemodem,iceramodem,huaweimodem,calypsomodem,swmodem,mbmmodem,hsomodem,ifxmodem,stemodem,dunmodem,hfpmodem,speedupmodem,phonesim,telitmodem



Dec 30 20:28:32 Jolla ofonod[4594]: ril_set_online: RIL_REQUEST_RADIO_POWER 1

Dec 30 20:28:32 Jolla ofonod[4594]: data reg status probed 2

Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read waiting messages numbers from SIM

Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read mailbox identifies from SIM

Dec 30 20:28:34 Jolla ofonod[4594]: Requested file structure differs from SIM: 6fb7

Dec 30 20:28:34 Jolla ofonod[4594]: voice registration changes 3 (-1)

Dec 30 20:28:34 Jolla ofonod[4594]: nw select automatic

Dec 30 20:28:39 Jolla ofonod[4594]: export_entries_one_storage_cb with ME failed

Dec 30 20:28:42 Jolla ofonod[4594]: data reg changes 0 (2), attached 0

Dec 30 20:28:42 Jolla ofonod[4594]: voice registration changes 2 (3)

Has anyone seen anything like this before? Is my SIM broken, or could this be a software problem?

Did you ever have the phone in for SIM slot repair?

juiceme

2015-12-31 12:21

Re: Jolla phone telephony stopped working

Incidentally, just yesterday night I swapped my simcard off from my Jolla to my Nexus5, and when I put it back I could not get the device to recognize the sim any longer.

I first thought it was a mechanical problem and tried to twiggle the sim back and forth, to get the device to recognize it, but no avail.
I have often live-swapped simcards previously with no problems like that.

Finally I power-cycled my Jolla, and then it recognized the card with no problems.
Too bad I did not try to restart ofono before doing that, as it might have helped also.

I just wasted my uptime of 65 days for it, bummer! :mad:

Feathers McGraw

2015-12-31 13:52

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by Stskeeps (Post 1493027)

Did you ever have the phone in for SIM slot repair?

Nope.

I went into town today and got a new SIM on a different network (I was planning to switch anyway), which is now working fine.

So it really does seem to have been a problem with the SIM card, which was less than a year old!

Thanks everyone for your help and suggestions.

mced	2016-01-06 12:53

Re: Jolla phone telephony stopped working

Quote:

Originally Posted by juiceme (Post 1493044)

Finally I power-cycled my Jolla, and then it recognized the card with no problems.

Same issue here, what's exactly a "power-cycle"? A simple reboot? Doesn't work for me :(

This morning, I just switched off my Jolla and removed my TOHKBD in order to extract the SDXC card. Once finished and back into my Jolla, it asked me for SIM pin, but I ended with no GSM signal.

Put the SIM into a cheap ZTE and worked fine. Back into Jolla, still nothing. WiFi is OK.

Journal log:

Code:

Requested file structure differs from SIM: 6fb7

SMS History Probe for modem: 0x1bbee00

Network time: Registered interface org-ofono.NetworkTime, path /ril_0

ril_set_online: RIL_REQUEST_RADIO_POWER 1

data reg status probed 0

Requested file structure differs from SIM: 6fb7

data reg changes 2 (0), attached 0

Unable to read mailbox dialling numbers from SIM

voce registration changes 2 (-1)

export_entries_one_storage_cd with ME failed

This was *after* checking the SIM card into the ZTE handset, so I am unsure the mailbox stuff is not related to some kind of incompatibility.

Getting a new SIM is a real pain in the *** for me and I'm starting to feel scared: I'm remembering how my N900 started to break €10 SIM cards one after another, because of a irreparable bad contact (that was the main reason I bought my first Jolla, by the way).

All times are GMT. The time now is 13:53.

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