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Jolla phone telephony stopped working
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mced
2016-02-06 , 08:09
Posts: 115 | Thanked: 185 times | Joined on Apr 2011 @ Spain
#
22
RMA tracking:
Jan 7: E-mail sent to Jolla Care through
https://jolla.zendesk.com/hc/en-us/requests/new
Jan 8: Jolla response: I must send my handset to Finland for repair. They ask me for personal data.
Meanwhile, I try to find another phone for daily use.
Jan 19: Data sent to Jolla. They give me a PDF "air way bill" which I must print out and attach to the package.
Jan 20: Package delivered at my FedEx nearest office.
Jan 26: My Jolla is "back" in Finland.
Jan 27: Jolla Care gives me a link,
http://www.kirjaahuolto.fi/huollontila/haku.php
, to track the progress of the repair.
Feb 2: "Tracking link" says mainboard has been changed.
Feb 3: Jolla packaged and returning Spain, delivery scheduled at Feb 10.
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