A tiny correction - this was clearly a hardware issue, so it would be the creators of the Jolla phone, not the Sailfish OS.
Otherwise I fully agree with you.

Accepting the unacceptable is an integral part of using any system, depending on what you consider unacceptable. Windows/Mac users might consider Linux's lack of usability and the need to understand what is going on under the bonnet unacceptable. Linux users might consider running proprietary software unacceptable. Youghurt or sausage lovers might consider not knowing how their favourite products are actually made unacceptable. There are tradeoffs wherever you look.