Hello Liangchen here.

We have been pushing for the delivery and shipping confirmation from our EU fulfilment centre since yesterday.

We didn't want to find excuses, but please bear in mind that it's not us who does the shipping, but our partners.

What Erik wrote is what we thought, hoped, pushed. But there are certain things out of our expectation, like sometimes some extra documents required from factory and due to time difference it often became a day delay.

It is the first complete shipping for us and our partners along the whole logistics chain, it's the first time everyone is working together, so appreciate your understanding and forgiveness for some tiny delays and mistakes that could happen.

What we can solidly promise is the first stock in EU is indeed under process and should go out anytime under the next 24 hours. We will continue pushing our delivery carriers and share the tracking ASAP.

The next batch is also planned and we will implement what we learned from the shipping this time and improve the delivery time.