Argoldst,

Why wait for them to realize there error and just not hit them where it hurts, there pocket book. We are a dell reseller and I can tell you there shipping times suck! We have waited months for a printer and a printer tray but you know what, we still order from them cause they make suppior products in the computing world.

Now when it comes to a phone they are reselling you have tons of options! Cancel your order with Dell and look elsewhere. This will hurt them much more then filing a BBB complaint. Does anyone even care about BBB anymore?