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Posts: 968 | Thanked: 974 times | Joined on Nov 2008 @ Ohio
#14
@AnimalMind
1) I "paid" around $100 less at Dell than anything currently offered. I don't want to pay more just to get it sooner.
2) Dell should honor the order in which the orders were placed.
3) A company shouldn't offer a low price on an item, then instead of just canceling the order for a price "misprint", ship to others that ordered later (for a higher price), and hope the low price people cancel.

I'll forward my info later. I would suggest limiting the initial BBB complaint to include only Dell customers who ordered before the first shipment and still have not had their order shipped. Also people who ordered before the latest order date that we have confirmed to ship. If an order from 12/1 shipped anybody that ordered 12/2 or later should not be included yet. It will only serve to confuse the issue with "legitimate" supply problems.

The complaint is against Dell. Adding info on other vendors might be useful if the complaint were against Nokia, but otherwise will just cloud the issue.


*EDIT* That extra $100 hurts me more than the loss of a sale would hurt Dell.
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