Some of you have asked whether it is a good idea to send Dell a similar letter to the one I sent in order to put more pressure on Dell. I fear that if we do that they may conclude that we are all acting independently instead of as an organized group. Lets give them till Wednesday to see if they honor my request. If by then we have no positive response I will post an article on my blog explaining the issue and asking others to join. I don't think the complaint to the BBB should be made immediately. I want to make sure to gather as many affected people as possible into the complaint. We can set a date for when the complain is to be filed. Any suggestions?