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Posts: 44 | Thanked: 6 times | Joined on Sep 2010
#2362
ok. i received an answer from Greek support line. I admit i could never imagine such an answer. They told me that my phone HAS WATER and thats why waranty is rejected. People there are crazy. They play with my nerves.
to summarize.
i gave phone at nokia care store on 20 July.
20 of August they told me that i have to pay 60E
1. i called greek support line and asked the reason why my warranty was rejected.
they communicated with the service and service reply was that my usb adaptor was broken and thats why i had to pay.

2.i called greek support again, explaining them that this is a common hardware fault and asked them to check it.

3.They called me back a week later, after they firsti communicated with the sercive. Service response suddennly changed. They told nokia support line that they know that it is a hardware fault but my IMEI doesn't belong to the groups of IMEI that are affected.

4.I contacted to nokia community manager from discussions.europe.com and he told me that there is no specific group,and all cases have to be under warranty.

5.I found a member from maemo.org forum. He was also from GReece. He bought phone same day with me. Our usb broke on BOTH on July. He was given a N8 for free. I asked his IMEI and i discovered that his serial number was 4 numbers before mine.

6.I called greek support line, i explained them about the other phone. I gave them the other imei so that they check.

7.They communicated with me and they think i'm an idiot. They told me that service reply was that my phone HAS WATER!!!And thats why warranty is rejected. I swear to God that i had never threw even a drop of water. They cannot tell me after 2 months that they have the phone in their hands, that there is water inside. My phone was fully functioning. I believe that they drop water, if it is true that there is water.

If there was water they could easily tell it from first time. They cannot discover water 2 months later. They cannot change opinion THREE times
first, it was broken so no warraty
second, ok they know the hardware fault but my phonei imeei is affected
third ,suddenly water inside so no warranty.


they are driving me crazy!!!

is there any nokia europe mail where i can communicate? either on finland or somewhere else. i don't know what to do..